FAQ

Honest answers about what this is — and what it isn't.

Common questions

Frequently asked.

What does the platform do?

It is a client, owner, and staff portal for private aviation operators. It centralizes trip visibility, requests, documents, account activity, and owner reporting in one place.

Is this dispatch software?

No. It is not a dispatch, flight planning, or operational control system. Your dispatch tool stays your dispatch tool.

Does it replace compliance or maintenance systems?

No. It does not replace FAA / EASA compliance systems, maintenance systems of record, or operational control systems.

What is the Client Portal?

A signed-in experience for clients and members showing only their own trips, requests, documents, and account activity.

What is the Owner Portal?

A signed-in experience for aircraft owners. They see aircraft they own, owner-visible account entries, and can generate owner reports as PDFs.

Can owners see reports and documents?

Yes. Owners can run a report for any date range, download it as a PDF, and access a history of previously generated reports.

Can clients submit flight requests?

Yes. Clients submit requests through a structured form, then track them as staff coordinates internally.

Does the platform support Jet Card / member account activity?

Yes. Account activity views with running balances exist for member-style programs. The portal is not an accounting system of record.

Does it integrate with QuickBooks?

There is a QuickBooks integration foundation: OAuth connection, customer and item mapping, and per-company configuration. Invoice creation and payment sync are not part of today's release.

What information is client-visible vs internal?

Staff control client visibility on documents and notes. Internal-only items are guarded by data-layer policies, not just UI conventions.

How does staff access work?

Staff have roles — company admin, ops, sales — that determine what they can read and write. Roles are enforced at the database layer.

Is this multi-company / multi-tenant?

Yes. Each operator is isolated from every other operator. Staff at one company cannot see another company's data.